Insurance Direct-billing

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Located in the center of downtown Vancouver, Vancouver Physiotherapy Hub provides clients with over 20 years of physiotherapy experience. Our physiotherapists are highly trained in a wide variety of therapies, including IMS, pelvic floor physiotherapy, sports physiotherapy, vestibular physiotherapy and ICBC-related physiotherapy.

Vancouver Physiotherapy Hub’s mission has always been to provide our clients with the highest quality of care and service and making getting your treatments as easy as possible! That is why we offer direct billing for all your physiotherapy needs. We can bill directly to all major insurance companies.

How To Set It Up

In order to bill your extended healthcare plan, our team requires specific information from you. Once you have booked your first appointment, a digital intake form titled “General Intake” will be emailed to you. This form will collect all the information required to offer direct billing. More details on exactly what information is required can be found below.

If you are a returning client and would like to set up direct billing for the first time or have an insurance policy that has changed since your last visit please let our reception know via phone at 778-727-0810 or email info@vancouverphysiotherapyhub.com. They will then send the digital intake form to you for completion.

Our digital “Direct billing intake form” requires the following information:

Your name*
Your date of birth
Policy number and identification number
Photo, scan, or PDF of your insurance card
Credit card on file

* if you are covered under a spouse or other household member, we also require the primary policy holder’s full name and date of birth. If you are unable to fill out the required information before your appointment, we ask that you arrive 10-15 minutes before your appointment and bring with you your insurance information and valid government-issued photo ID. Our reception team will provide you with a tablet in the clinic to complete the pending intake form.

Please note that we also require an update form to be completed if your insurance information has changed since your last visit.

Frequently Asked Questions

Are you able to tell me how much I am covered for?

Given the confidential nature of insurance claims, we are unable to tell you anything about the scope of your coverage or the maximum limits that you have. We are only able to give you information regarding coverage for the appointment for which we are submitting.

How much is a physiotherapy appointment?

Your first appointment is always $140.00. After that, our physiotherapists set their own rates and prices will vary. Click here for pricing.

Do you offer direct billing to ICBC?

Yes! We can bill your physiotherapy appointments to ICBC directly. If you are coming in for an ICBC-related claim, please check out our PAARCC program here.

Can you bill to both my insurance companies?

Unfortunately, we are only able to bill to one insurance company per visit. If you are covered under multiple plans and have any outstanding amount left over, we will provide you with a receipt for payment collected so that you can submit on your own.

Do I need a doctor’s referral?

While we do not require a doctor’s referral to visit our physiotherapists, your insurance provider may require one before you come in. We recommend that you speak with them before your appointment to confirm whether or not you require a referral.

Can you backdate my insurance claims?

No, we will only submit for the day that you had your appointment.

Vancouver Physiotherapy Hub has always aimed to provide our clients with the highest level of care, which is why we provide you with direct billing. Our aim is to keep your out-of-pocket costs low, so that you can focus on what is important: feeling better!

What Our Clients Say About Us

Google Reviews

    
 
 
        
   Melanie Prieto 
 October 4, 2023.
 
 
  Great experience and very professional!
  
 
       
   Bryant Grove 
 September 13, 2023.
 
 
  I was dealing with a rare condition causing some facial paralysis. Christina Wong is so helpful and caring about her patients. She helped me understand the road to recovery, massage techniques and ways to activate my facial nerves and facial muscles and what to expect with the symptoms I felt as I healed. My condition made me anxious and I found that few people in medicine understand it fully. Thankfully I talked with Christina who specializes in facial muscular nerve retraining so I could relax and allow myself to heal without stress. God bless her.
  
 
       
   isi oboh 
 August 24, 2023.
 
 
  Great experience with the practitioners at Electra health. Saw Karim  for some Physio related concerns and he was able to identify the root cause and propose treatment options that i could perform by myself.
  
 
       
   manuel gallegos 
 July 22, 2023.
 
 
  Good attitude and very professional

Helped me alot
  
 
       
   Zahra Askary 
 March 29, 2023.
 
 
  Had my first osteopath appointment with Thibault and he was very knowledgable and helpful. Would certainly recommend.
  
 
       
   Julia MacDonald 
 March 11, 2023.
 
 
  My rotator cuff was absolutely the angriest and Chris helped it to calm down and gave me a lot of pain relief right away. I would highly recommend this place for all your injuries!
  
 
       
   Jennifer Halinda 
 March 1, 2023.
 
 
  In need of vestibular therapy for vertigo ( BVVP). Electra Health has two physiotherapists who specialize in this treatment. Met with Raj Singh who was able to educate me on my recovery and is helping me rebuild my balance. Grateful to have found you!