Direct Billing for Physiotherapy in Downtown Vancouver
Vancouver Physiotherapy Hub helps you understand payment, insurance and claim options before your physiotherapy appointment, so there are no surprises on the day.
Vancouver Physiotherapy Hub
970 Burrard Street, Suite 209, Vancouver, BC V6Z 2R4
778-727-0810
Open Monday to Sunday, 8:00 AM to 8:00 PM
Direct billing depends on your insurer, your plan, your claim status, the appointment type and the funding arrangements in place at the time. Patients remain responsible for any amount not paid by an insurer or third-party claim administrator.
Choose Your Billing or Claim Path
Extended Health Direct Billing
For patients using a workplace or private extended health plan. We submit claims directly to your insurer at the time of your appointment when your extended health plan allows it. Learn more about extended health direct billing
ICBC Physiotherapy Direct Billing
For patients injured in a motor vehicle accident. Eligible patients generally have access to pre-approved treatment in the first 12 weeks after a crash. Learn more about ICBC physiotherapy billing
WorkSafeBC Physiotherapy Information
For patients injured at work. Booking and billing depend on your claim status, authorization and the applicable provider arrangement. Learn more about WorkSafeBC physiotherapy
Extended Health Direct Billing
We submit claims directly to your insurer at the time of your appointment when your extended health plan allows it. Coverage, annual limits and the amount paid are set by your plan.
Before your appointment, confirm your annual maximum, any per-visit limit, your deductible, whether a doctor’s referral is required for reimbursement, and whether physiotherapy is eligible under your plan. Read the full extended health guidance
ICBC Physiotherapy
Following a crash, ICBC generally provides access to pre-approved treatment during the first 12 weeks after the accident date. Physiotherapy is among the treatments included, and a doctor’s referral is not needed to begin eligible treatment. There is no user fee or copay for ICBC-approved physiotherapy, and we bill ICBC directly.
Please have your ICBC claim number and Personal Health Number ready, and call reception before booking so we can set up the correct billing route.
Call to Book ICBC Physiotherapy · ICBC billing, eligibility and booking
WorkSafeBC Physiotherapy
If you were injured at work, booking and billing depend on your claim status, the services authorized and the applicable provider arrangement. We confirm the correct route with you before treatment begins rather than leaving it to be sorted afterwards.
If your claim is still pending, or a service is not covered, you may be asked to pay at the time and seek reimbursement if the claim is later accepted.
Call About WorkSafeBC Physiotherapy · WorkSafeBC booking and billing
What to Bring to Your Appointment
- Government-issued photo identification
- Your insurance card or plan information
- Your ICBC claim number and Personal Health Number, when applicable
- Your WorkSafeBC claim number and employer details, when applicable
- Any relevant referrals, imaging or care instructions
- Comfortable clothing for your assessment
Important Coverage Information
Direct billing is an administrative service we offer to make payment simpler. It is not a guarantee of payment. Your insurer or claim administrator decides what is funded.
Depending on your plan or claim, you may be responsible for:
- Deductibles
- Copayments or coinsurance
- Amounts above a per-visit limit
- Amounts above an annual maximum
- User fees charged by your plan
- Services that require a referral you do not have
- Appointments missed without notice
- Services excluded by your plan
- Any difference between our fees and what a third party funds
These apply to extended health plans. There is no user fee or copay for ICBC-approved physiotherapy, and we bill ICBC directly.
Pricing and Booking
Our current rates are listed on the physiotherapy pricing page, and you can read about the clinicians who provide care on our physiotherapists page.
For standard private physiotherapy, you can Book Now. If you are using an ICBC or WorkSafeBC claim, please call reception on 778-727-0810 first so the correct pathway is set up before your appointment is made.
Frequently Asked Questions
No. You can book physiotherapy in British Columbia without a doctor’s referral. Some extended health plans ask for one before they will reimburse, so it is worth checking your own policy before booking.
No. Availability depends on your insurer, your plan type and whether that plan allows electronic claim submission. Provide your insurance details before your appointment and reception can confirm which route applies.
Yes, sometimes. You are responsible for any amount not paid by your insurer or claim administrator, including deductibles, copayments, per-visit limits, amounts above an annual maximum, and appointments missed without notice.
No. These are handled as separate pathways rather than combined. If you have an open ICBC or WorkSafeBC claim, contact reception before booking so the correct pathway is set up.
For standard private physiotherapy you can book online. For ICBC or WorkSafeBC appointments, please call reception on 778-727-0810 first so your claim and billing route are confirmed before the appointment is made.
Questions Before Your Appointment?
Our reception team can talk you through what to bring, whether to book online or call first, and which appointment type suits your situation.
Call 778-727-0810 · info@vancouverphysiotherapyhub.com
Vancouver Physiotherapy Hub, 970 Burrard Street, Suite 209, Vancouver, BC V6Z 2R4. Open Monday to Sunday, 8:00 AM to 8:00 PM.
What Our Clients Say About Us
Google Reviews
Amazing service, very knowledgeable and attentive. Highly recommended
Great experience working with Karim. Professional, knowledgeable and can clearly explain how to perform required exercises. Highly recommended!
Ready to get started?
Our team is available to talk you through our services, answer your questions and find the right treatment for you! Book an appointment or drop us a line and get in touch.
