ICBC Rehab Program - Downtown Vancouver
The PAARCC program is unique to our clinic. The owner, Mark Bentz, designed this program specifically for clients with motor-vehicle related injuries after he went through his own recovery following two separate accidents. Throughout his experience, Mark realized very quickly that while a multidisciplinary approach to MVA-related injuries was imperative in recovery, there was no therapist in charge of his rehabilitation.
This resulted in many appointments with a variety of therapists, leaving him confused about which actions to take to help his recovery. Mark knew that there needed to be a better, more efficient method of therapy and rehab. So, in 2019, he invented the PAARC Protocol.
ICBC-Verified Practitioners
Our Approach
The PAARC program is a rehabilitation program consisting of Physiotherapy, Active rehab, Acupuncture, Registered massage therapy, Chiropractic care and Counselling. But, what really sets the PAARC program apart is that we match you with a Rehabilitation Team leader, who becomes your go-to throughout every phase of your recovery.
Our administrative team also supports you every step of the way: they handle all your claims and bill directly to ICBC, so you really are in the best hands! And the numbers speak for themselves: since this program has been implemented, we have had a huge amount of clients calling to switch over to our clinic to get started.
What Can I Expect From My Session?
Our PAARC program is made up of three phases of rehabilitation. Before your first appointment, our administrative team takes care of all your paperwork, while your rehab team reviews your initial intake form. Your first appointment will be with your Team Lead — a kinesiologist. He or she will be the head of your rehab program and will be your main contact throughout your journey.
From there, our kinesiologist assesses you and depending on your needs, connects you with either a physiotherapist, registered massage therapist, chiropractor, or acupuncturist. At this point, you now have a ‘core team’ of two therapists – your kinesiologist and the other therapist. As you progress through our phases of your recovery, we will add or subtract additional therapies, depending on your needs. During the entire recovery process, your team meets twice a week to discuss your progress and treatments.
Once you approach the last phase of our program, you will begin active rehabilitation. This is an exercise program that is designed by your kinesiologist, who will be working closely with you to make sure that your body is adjusting. Phase 3 is designed to get you ready to resume an active and healthy life — it is important to remember that setbacks can be a normal aspect of recovery and we are here to support you and get you back on track.
Our administrative team and kinesiologist will also be handling all the administrative aspects of your recovery. They liaise with ICBC and handle the paperwork and billing, so that you can focus on getting better fast!
Frequently Asked Questions
Our program is designed for you to have two 1-hour blocks of therapy per week.
No! ICBC automatically pre-approves you for treatments listed below, within 3 months of your accident date. Because your pre-approvals are dependent on your accident date, it is important that you get started right away!
- Physiotherapy: 25 treatments
- Chiropractic: 25 treatments
- Massage: 12 treatments
- Kinesiology: 12 treatments
- Acupuncture: 12 treatments
- Counselling: 12 treatments
This depends on the severity of your injuries, your commitment to therapy and the frequency of treatment. Our intentions are to have you feeling healthy and happy after 3 months of treatment.
No problem! If your recovery requires further treatments, your kinesiologist will submit an extension request to ICBC on your behalf. If this is the case, you may require a doctor’s referral.
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What Our Clients Say About Us
Google Reviews
Melanie PrietoOctober 4, 2023.Great experience and very professional!
Bryant GroveSeptember 13, 2023.I was dealing with a rare condition causing some facial paralysis. Christina Wong is so helpful and caring about her patients. She helped me understand the road to recovery, massage techniques and ways to activate my facial nerves and facial muscles and what to expect with the symptoms I felt as I healed. My condition made me anxious and I found that few people in medicine understand it fully. Thankfully I talked with Christina who specializes in facial muscular nerve retraining so I could relax and allow myself to heal without stress. God bless her.
isi obohAugust 24, 2023.Great experience with the practitioners at Electra health. Saw Karim for some Physio related concerns and he was able to identify the root cause and propose treatment options that i could perform by myself.
manuel gallegosJuly 22, 2023.Good attitude and very professional Helped me alot
Zahra AskaryMarch 29, 2023.Had my first osteopath appointment with Thibault and he was very knowledgable and helpful. Would certainly recommend.
Julia MacDonaldMarch 11, 2023.My rotator cuff was absolutely the angriest and Chris helped it to calm down and gave me a lot of pain relief right away. I would highly recommend this place for all your injuries!
Jennifer HalindaMarch 1, 2023.In need of vestibular therapy for vertigo ( BVVP). Electra Health has two physiotherapists who specialize in this treatment. Met with Raj Singh who was able to educate me on my recovery and is helping me rebuild my balance. Grateful to have found you!