Privacy Policy

Vancouver Physiotherapy Hub (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website, https://www.vancouverphysiotherapyhub.com (the “Site”).

This Privacy Policy explains how we collect, use, store, and share your personal information, and what rights you have in relation to it.

1. Information We Collect

We collect personal data in the following ways:

a. Comments

When you leave comments on our Site, we collect:

Your name and email address
The content of your comment
Your IP address
Browser user agent string (to help with spam detection)

We may also use an anonymized hash of your email to check for a Gravatar profile. See Gravatar’s privacy policy for more.

b. Media Uploads

If you upload images to the Site, avoid including embedded location data (EXIF GPS), as visitors can download and extract location information from these images.

c. Contact Forms

When you submit a contact form, we collect the information you provide (e.g. name, email, phone number, message) for customer service purposes. We do not use this information for marketing unless you opt-in.

d. Cookies

We use cookies to:

Save your login and site preferences
Analyze website traffic and usage
Improve user experience

Cookie types include:

Login and session cookies (expire after session or after 2 weeks if “Remember Me” is selected)
Comment cookies (store name, email, and website for convenience)
Analytics cookies (see Section 4)

You can manage cookie preferences via your browser settings.

e. Account Information

If you register on our Site (if applicable), we store:

Your username and password (encrypted)
Profile information you choose to share
Your activity and preferences on the Site

2. Embedded Content and Third-Party Tools

Articles may include embedded content (e.g., videos, images, articles) from third-party websites. These third-party sites may collect data about you, use cookies, and track your interaction with their content, especially if you are logged in to their platform.

We are not responsible for the privacy practices of these third-party sites. Please review their policies directly.

3. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including:

Legal or regulatory obligations
Security and fraud prevention
Business analytics

Examples:

Comments and their metadata: retained indefinitely
Registered user data: retained until you delete your account
Contact form submissions: typically stored for 12 months

4. Analytics

We may use third-party analytics tools (e.g., Google Analytics) to understand how users interact with our Site. These tools may use cookies and collect:

IP address
Browser type
Pages visited
Time spent on pages

This data is anonymized and used for website improvement only.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share data with trusted third-party service providers only when necessary, such as:

Website hosting providers
Analytics providers
Spam detection services
Legal or regulatory bodies (if required by law)

All third-party partners are required to comply with applicable privacy laws and use your data only as instructed.

6. Your Rights

Depending on your location, you may have the following rights:

Access: Request a copy of your personal data
Correction: Update or correct inaccurate information
Erasure: Request deletion of your data (subject to legal obligations)
Objection: Object to certain data processing activities
Portability: Receive your data in a structured, machine-readable format

To exercise any of these rights, contact us at: info@vancouverphysiotherapyhub.com

7. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse, including:

SSL encryption
Firewall protection
Regular software updates

However, no method of transmission over the internet is 100% secure. You share data with us at your own risk.

8. International Users

If you are accessing the Site from outside Canada, be aware that your data may be transferred to, stored, or processed in Canada or other jurisdictions where our service providers are located. These jurisdictions may not offer the same level of data protection as your home country.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or our practices. The most current version will always be posted on our Site with the effective date.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

Vancouver Physiotherapy Hub
Email: info@vancouverphysiotherapyhub.com
Website: https://www.vancouverphysiotherapyhub.com