ICBC Physiotherapy in Downtown Vancouver
You do not need a doctor’s referral to start physiotherapy in British Columbia. If you have been in a crash, you can book straight away.
There is no user fee or copay for ICBC-approved physiotherapy at our clinic. We bill ICBC directly, so you pay nothing out of pocket for those visits.
We are at 970 Burrard Street, Suite 209, in downtown Vancouver, open seven days a week from 8:00 AM to 8:00 PM.
To get started, call 778-727-0810 or book online. Have your ICBC claim number and Personal Health Number (PHN) ready when you call.
Our Practitioners
What happens at your first appointment after a crash
Under current ICBC program rules, your first visit includes an assessment and a standard treatment session. Call 778-727-0810 with your claim number and PHN before booking, and our reception team will set the appointment and the billing up for you.
Your physiotherapist will ask about the collision, which symptoms appeared right away and which came later, and any medical care you have already received. They will also ask about sleep, driving, work and your normal activities, and check carefully for symptoms that need medical review.
From there you will get an explanation of the findings in plain language and a plan you can start on the same day. That usually includes advice about moving within comfort, practical strategies for sleep and work, and a short home exercise program. Hands-on treatment is included where it helps.
What ICBC covers
Under current ICBC rules, eligible people generally have up to 25 pre-approved physiotherapy treatments in the first 12 weeks after a crash. You do not need a referral from a physician or nurse practitioner for these early treatments. You do need an ICBC claim number and your Personal Health Number.
After 12 weeks, or once the pre-approved visits are used, further treatment may require ICBC authorization. Our team will help with that process.
There is no user fee or copay for ICBC-approved physiotherapy at VPH. We bill ICBC directly for your eligible treatments.
Booking and what to bring
Call 778-727-0810 with your ICBC claim number and PHN, and reception will match you with a physiotherapist and set up the billing. Bring any medical instructions, imaging reports or a medication list you have, and wear comfortable clothing you can move in.
Related care at the clinic
Depending on your injuries, your plan may include active rehabilitation, whiplash physiotherapy, concussion care or vestibular physiotherapy for dizziness and balance.
Massage therapy, acupuncture and chiropractic care are available from Electra Health, a separate clinic in the same building, a short walk from us.
Frequently Asked Questions
No. In British Columbia you can start physiotherapy without a referral. For ICBC-covered visits you do need a claim number.
No. There is no user fee or copay for ICBC-approved physiotherapy at VPH.
Yes. We bill ICBC directly for your eligible treatments, so you pay nothing out of pocket for those visits.
Yes. Call 778-727-0810 with your claim number and Personal Health Number, and our reception team will set up the appointment and the billing for you.
Yes. Massage therapy is available from Electra Health, a separate clinic in the same building, a short walk from us.
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